Kinds words from colleagues
“Exceptional work [configuring a new CMS and moving help content into the CMS]. [Our team] completed in nine months a transition that usually (per industry averages) takes 18 months. There’s no way we would have met such an outrageously aggressive deadline without Geoff’s research, expertise, input, and troubleshooting skills.”
“I reviewed and was really impressed with the quality of work that [Geoff] put together for these guidelines. I didn’t see any issues and am happy to be moving forward on this. Nice work!”
“Geoff’s exceptional contributions [to develop an online help center] are far too numerous to list. We would not have pulled off this huge accomplishment without him.”
“Geoff has been such a pioneer with [the help center] and always helping us with seeing the bigger picture of things so that we’re not always in the weeds. He’s helped us improve so much content for our end-users, and we thank him for that!!!”
“[Geoff] onboarded extremely quickly… picked things up immediately and was able to make an immediate impact.”
“The [online help center] saved our customer’s firm a huge amount of time by allowing them to help themselves. As compared to prior years with [a competitor’s products], the customer estimates that their firm called Support 80% less than they did while with [the competitor].”
“[Geoff’s] contributions on UX issues for [the online help center] have been essential in creating an extensible framework that will benefit our users for years to come.”
“Geoff helped us out over here when he reviewed and pretty much tore apart the PDFs for Welcome Services last week. He did a fabulous job and made a dull set of documents look amazing!”
“It’s been an absolute pleasure working with you. Your thoroughness and passion for your crafts are evident.”
“Thank you, Geoff, for another great year. It was so inspiring to see your passion for UX come to fruition.”